At Avera each item is made to order specifically for you, so we do not accept returns or exchanges for incorrect size, change of mind, or incorrect shipping info." "If your order arrives damaged, defective, or incorrect, please contact us within30 days with your order number and photos. Once reviewed, we will offer a replacement or refund." "Approved refunds are issued to your original payment method and may take 5 to 10 business days to process, depending on your bank." "Order changes or cancellations may not be possible once production has started." "For any questions, contact us via the contact page on our website."
